000 18172cam a2203229 a 4500
001 13498745
003 LIBRIS
005 20230425152445.0
008 120802s2012 sw |||||||||||000 0|swe|
020 _a9789144082264
040 _aLGEN
_dSoph
_dS
_ea
041 _aswe
082 0 4 _a153.6
_223/swe
084 _aDoka
_2kssb/8
100 1 _aHilmarsson, Hilmar Thór,
_d1962-
_4aut
_0https://libris.kb.se/c9prtrvw2sz04tx#it
245 1 0 _aSamtalet med känslomässig intelligens /
_cHilmar Thór Hilmarsson.
250 _a4., uppdaterade uppl.
264 1 _aLund :
_bStudentlitteratur,
_c2012
264 3 _aPolen
300 _a351 s.
_bill.
_c23 cm
500 _5Ufa
_aEj fjärrlån
505 8 _aProfessionell empati - det verkligt skickliga gör i samtal -- Attityder och värderingar -- Jag-budskap -- Att hävda sig -- Att lyssna -- Att ställa frågor -- Att berömma -- Återkoppling - eller kritik -- Att förklara -- Att säga nej - utan att såra -- Att hantera känslor under ett samtal -- Problemlösningssamtalet -- Samtal med svåra besked -- Coaching - full fart mot förändring -- Utvecklingssamtalet -- Att hantera konflikter
541 _5Li
650 7 _aSamtalsmetodik
_0https://id.kb.se/term/sao/Samtalsmetodik
_2sao
650 7 _aKommunikationspsykologi
_0https://id.kb.se/term/sao/Kommunikationspsykologi
_2sao
650 1 2 _aCommunication
650 2 2 _aEthics, Professional
650 2 2 _aEmpathy
650 2 2 _aEmotions
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_d1962-
_uHilmarsson, Hilmar Thór,
_d1962-
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_cBOOK
999 _c53307